whirlpool | smart-tv – WiFi Not Supported / Network connection failure
Error Codes (118): Troubleshooting, Fixes & Prevention Tips explained below.
What Does WiFi Not Supported / Network Connection Failure Mean❓
WiFi Not Supported or Network Connection Failure indicates that the device is unable to connect to a wireless network due to incompatibility with the WiFi standards or network configurations. This issue arises when the device does not support the router’s wireless frequency band (e.g., 5 GHz vs. 2.4 GHz), security protocols, or network settings, preventing successful connection and internet access.
smart-tv - Common Causes of WiFi Not Supported / Network Connection Failure
- Device does not support the WiFi frequency band used by the router.
- Router security settings incompatible with the device.
- Outdated device firmware causing connectivity issues.
- Incorrect network settings on the device.
- Router broadcasting hidden SSID or network restrictions.
smart-tv - Steps to Fix WiFi Not Supported / Network Connection Failure❓
Check Device WiFi Compatibility
- Verify if your device supports the network frequency (2.4 GHz or 5 GHz).
- Refer to the device manual or specifications.
Switch WiFi Band
- If possible, connect to the supported frequency band.
- Configure your router to broadcast on 2.4 GHz if the device does not support 5 GHz.
Update Device Firmware
- Ensure your device firmware is up to date for better compatibility.
- Check the manufacturer website for updates.
Reset Network Settings
- Reset the device’s network settings to default.
- Re-enter WiFi credentials and try connecting again.
Restart Router and Device
- Power cycle your router and the device.
- Try reconnecting after both devices restart.
smart-tv - Helpful Tips to Avoid WiFi Not Supported / Network Connection Failure
- Check device specifications before connecting to WiFi.
- Keep device firmware updated for compatibility.
- Configure router to broadcast on common bands like 2.4 GHz.
- Avoid hidden networks or strict access controls.
- Restart devices regularly to maintain stable connections.
FAQs About WiFi Not Supported / Network Connection Failure❓
- Question: Why won’t my device connect to WiFi
- Answer: Your device may not support the router’s frequency band or security settings.
- Question: Can I connect if my router uses 5 GHz and device only supports 2.4 GHz
- Answer: No, you will need to connect to a 2.4 GHz network or change router settings.
- Question: Will updating firmware help with connection issues
- Answer: Yes, firmware updates often improve network compatibility.
- Question: What should I do if network is hidden or restricted
- Answer: Adjust your router settings to disable hidden SSID or whitelist your device.
When to Contact a Technician
If you experience any of the following issues even after completing the recommended troubleshooting steps, please contact an authorized service technician or our support team for further assistance.
- The same error appears repeatedly after restarting or resetting the unit.
- Multiple error codes appear simultaneously.
- The device makes unusual noises, vibrations, or emits a burning smell.
- The product fails to start, operate, or complete its function despite troubleshooting.
- There are signs of electrical issues, physical damage, or leakage.
- An unknown or unlisted error code appears on the display.
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